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Cookie and Privacy Policy

This Cookie and Privacy Policy explains how Franco Group(UK) Ltd ("we", "us", or "our") collects, uses, shares, and protects information in relation to our website and services. This policy applies to information we collect when you use our website, interact with our services, or otherwise communicate with us.

Effective Date: November 20, 2025

Part 1: Privacy Policy

1. Information We Collect

1.1 Information You Provide to Us

We collect information you provide directly to us, including:

  • Identity Data: First name, last name, username or similar identifier, title, date of birth
  • Contact Data: Billing address, delivery address, email address, telephone numbers
  • Financial Data: Bank account and payment card details
  • Transaction Data: Details about payments to and from you and details of products and services you have purchased
  • Technical Data: Internet protocol (IP) address, login data, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform
  • Profile Data: Username and password, purchases or orders, preferences, feedback and survey responses
  • Usage Data: Information about how you use our website, products and services
  • Marketing and Communications Data: Your preferences in receiving marketing from us and your communication preferences

1.2 Information We Collect Automatically

When you access or use our website, we automatically collect certain information, including:

  • Log and usage data about your use of our services
  • Device information including IP address, browser type, and operating system
  • Location information based on your IP address
  • Information collected through cookies and similar tracking technologies

2. Legal Basis for Processing

We process your personal data on the following legal grounds:

  • Contract: Processing necessary for the performance of a contract with you
  • Legal Obligation: Processing necessary for compliance with a legal obligation
  • Legitimate Interests: Processing necessary for our legitimate interests or those of a third party
  • Consent: Where you have given consent to the processing of your personal data

3. How We Use Your Information

We use the information we collect for the following purposes:

  • To provide, maintain, and improve our services
  • To process transactions and send related information
  • To send technical notices, updates, security alerts, and support messages
  • To respond to your comments, questions, and customer service requests
  • To communicate with you about products, services, offers, and events
  • To monitor and analyze trends, usage, and activities
  • To detect, investigate, and prevent fraudulent transactions and other illegal activities
  • To comply with legal obligations

4. Information Sharing and Disclosure

We may share your information in the following circumstances:

  • Service Providers: With third parties who perform services on our behalf
  • Business Transfers: In connection with any merger, sale, or transfer of our business
  • Legal Requirements: If required by law or in response to valid legal requests
  • Protection of Rights: To protect our rights, property, or safety
  • Consent: With your consent or at your direction

5. Data Retention

We retain personal information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law. The criteria used to determine retention periods include:

  • The length of time we have an ongoing relationship with you
  • Whether there is a legal obligation to which we are subject
  • Whether retention is advisable in light of our legal position

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

  • Encryption of data in transit and at rest
  • Regular security assessments and audits
  • Access controls and authentication procedures
  • Employee training on data protection
  • Incident response procedures

7. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws different from those in your country. We ensure appropriate safeguards are in place for such transfers in accordance with applicable law.

8. Your Rights and Choices

8.1 Your Legal Rights

Under data protection laws, you have the following rights:

  • Access: Request access to your personal data
  • Rectification: Request correction of inaccurate or incomplete data
  • Erasure: Request erasure of your personal data
  • Restriction: Request restriction of processing
  • Portability: Request transfer of your data to another controller
  • Objection: Object to processing of your personal data
  • Automated Decision-Making: Rights related to automated decision-making and profiling
  • Withdraw Consent: Where processing is based on consent

8.2 Exercising Your Rights

To exercise any of these rights, please contact us using the details provided in the Contact Information section. We may need to verify your identity before processing your request.

9. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have collected personal information from a child under 18, we will take steps to delete such information.

Part 2: Cookie Policy

10. What Are Cookies

Cookies are small text files that are placed on your device when you visit our website. They are widely used to make websites work more efficiently and provide information to website owners. Cookies enable websites to remember your actions and preferences over time.

11. Types of Cookies We Use

11.1 Essential Cookies

These cookies are necessary for the website to function properly. They enable basic functions like page navigation and access to secure areas. The website cannot function properly without these cookies.

11.2 Performance Cookies

These cookies help us understand how visitors interact with our website by collecting and reporting information anonymously. This helps us improve how our website works.

11.3 Functional Cookies

These cookies enable the website to provide enhanced functionality and personalisation. They may be set by us or by third party providers whose services we have added to our pages.

11.4 Targeting/Advertising Cookies

These cookies may be set through our site by our advertising partners. They may be used to build a profile of your interests and show you relevant adverts on other sites.

12. Specific Cookies We Use

Cookie Name Purpose Duration Type
_ga Google Analytics - Used to distinguish users 2 years Performance
_gid Google Analytics - Used to distinguish users 24 hours Performance
PHPSESSID Preserves user session state across page requests Session Essential
cookie_consent Stores user cookie consent preferences 1 year Essential

13. Managing Cookies

13.1 Browser Controls

Most web browsers allow you to control cookies through their settings. You can:

  • View what cookies are stored on your device
  • Delete some or all cookies
  • Block cookies from all or specific websites
  • Set your browser to alert you when cookies are being set

13.2 Consequences of Disabling Cookies

If you disable cookies, you may experience:

  • Reduced website functionality
  • Inability to access certain areas of the website
  • Loss of personalisation settings
  • Repeated requests for information already provided

14. Third-Party Cookies

In addition to our own cookies, we may use various third-party cookies to report usage statistics, deliver advertisements, and provide social media features. These third parties have their own privacy policies governing their use of information.

15. Updates to Cookie Usage

We may update our use of cookies from time to time. Any changes will be reflected in this Cookie Policy, and where appropriate, we will notify you of such changes.

Part 3: Additional Information

16. Contact Information

If you have any questions, concerns, or requests regarding this Cookie and Privacy Policy, please contact us:

  • Email: winslow@francogroupuk.com
  • Phone: 020 8542 5585
  • Address: Unit B 2 Endeavour Way Wimbledon SW19 8UH
  • Data Protection Officer: winslow@francogroupuk.com

17. Complaints

If you are not satisfied with how we handle your personal data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO):

  • Website: ico.org.uk
  • Phone: 0303 123 1113
  • Address: Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF

18. Changes to This Policy

We may update this Cookie and Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, and other factors. We will notify you of any material changes by updating the effective date at the top of this policy and, where appropriate, through other communication channels.

19. Governing Law

This Cookie and Privacy Policy is governed by the laws of England and Wales. Any disputes arising from or in connection with this policy shall be subject to the exclusive jurisdiction of the courts of England and Wales.

Last updated: September 23, 2025

Document Version: PP-D4F6-0925

Franco Group(UK) Ltd reserves the right to update these terms and conditions at any time.