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Counters

Buying guide

Planning Retail Counters and Checkout Areas

A well-planned retail counter supports customer service, payment equipment, merchandising and secure staff storage without creating a bottleneck. Consider how the counter will be approached, where staff work and what equipment must be fitted on or below it.

For a complete counter run, share a simple floor plan and equipment list so corners, joins, cable routes and access can be checked together.

Map the customer journey

Position the counter where customers can identify the payment point without blocking entrances or main aisles. Leave suitable queuing and circulation space around the service area.

List every piece of equipment

Allow for EPOS terminals, scanners, printers, cash drawers, card machines, displays and cable management. Equipment dimensions should be confirmed before the layout is finalised.

Plan staff storage and security

Think about bags, consumables, documents and high-value stock that staff need during a shift. Doors, drawers and internal shelves should remain accessible from the working position.

Before you order

Category planning checklist

  • Measure the available counter run and approach space.
  • List EPOS, payment and printing equipment.
  • Plan power, data and cable-management routes.
  • Allow for staff access, storage and secure items.
  • Check corners, joins and customer-facing displays.
  • Consider delivery and installation access.
Common questions

Frequently asked questions

How much space should I allow for a retail counter?

It depends on the equipment, number of staff positions and customer flow. Measure the counter run as well as the working space behind it and queuing space in front.

Can EPOS equipment be integrated into the counter?

Yes. Provide the dimensions and connection requirements for terminals, scanners, printers, cash drawers and card machines before the counter layout is confirmed.

Can counters be combined into a longer run?

Many counter systems are modular. Compatibility, joins, corners and finishing panels depend on the selected range, so the complete layout should be checked before ordering.

Do you offer counter installation?

Installation can be quoted for suitable projects. Send the layout, site postcode, access information and target date to Franco Shopfitters.

Planning a larger retail project?

Send us your measurements, product requirements and postcode. Our team can help check the order and quote for installation where required.

Get a free quote